- ready access to lodge personnel via phone, fax, e-mail
- prompt response to inquiries forwarded via e-mail, fax or post
- immediate mailing of brochure, newsletter, rate sheet, etc. upon request
- provision of references
- availability of video
- references to media presentations (TV, magazine articles)
- attendance at sportshows, travel / vacation shows, etc.
- website / homepage posting on InterNet
- availability of info & packages through "agencies"
- provision of highway map / instructions
- identification of flight connections to nearest community or airbase
- airport / flight navigation information for private aircraft
- reliable, scheduled air service to & from lodge
- ground & air transfers as necessary
- proper roadside signage to airbase
- considerate and proper handling of baggage and fishing gear
- convenient waiting room (flight delays)
- use of required passenger flight log and cargo manifest
- thorough explanation of aircraft safety features & procedures
- identification of special needs re: diet, mobility, etc.
- accommodation(s) for special needs en route and at lodge
- personalized care & assistance to guests with special needs
- trained first-aid practitioner on staff
- first aid kit in main lodge / cabin / guide box
- emergency evacuation / transportation plan in place
- accommodations in good repair, warm, dry
- equipment in good working order
- lodge & environs maintained & clean
- garbage / recycling properly managed
- firewood dried, cut & stacked conveniently
- comfortable furniture, beds
- indoor washrooms, showers, hydro
- propane appliances & fixtures working properly
- beverages, snacks, bait, ice, small tackle items available
- freezer service / storage
- indoor social / recreation area
- outdoor recreation equipment / opportunities
- clear walkways, dock area
- screened porch / furnished deck / patio with shade
- generator, fuel & equipment shed(s) away from main lodge
- a varied menu, including beverages
- delicious meals served hot
- served promptly as scheduled or ordered
- special dietary needs accommodated
- clean dishes, cutlery, table linens, dining area
- friendly, polite servers
- occasional outdoor meal(s) - fish fry, BBQ
- box lunches / mini-coolers / shore lunch kits available
- hors d'oeuvres / snacks / desserts served
- alcoholic beverages available (as LLBO licensed)
- shore lunch sites prepared
- dependable outboard motors
- safe, steady, dry, properly equipped boats
- plentiful fuel supply on board
- required MTO safety devices / equipment in each boat
- PFDs, boat cushions, landing net, etc. included
- boat & motor use orientation provided
- lake map provided & reviewed
- boat clean, dry, properly moored after use
- dock steady, clear of obstacles & ropes
- special fishing gear available - LCG, downrigger, etc.
- guide service available (including shore lunch)
- dock staff courteous & helpful
- fuel safely & conveniently stored and handled
- boats & motors cached at walk-in / back lakes
- canoes & recreational watercraft available
- guests have necessary OMNR licence(s)
- encourage selective harvest
- practise catch and release
- provide a lake / fishing / C & R orientation program
- supply conservation licences to guests
- "no fish home" policy
- information available for "replica mounts"
- encourage guests to limit catches
- single-hook / barbless-hook policies
- cradles vs. landing nets for big fish
- no stringer photos shown or taken
- fishing for alternate species (e.g. perch, whitefish)
- "catch & release only" at back lakes, river sites
- lodge participation / co-operation in MNR surveys
- partnership in stocking programs
- multi-species fishing available
- access to river fishing
- walk-in back lakes available
- popular sportfish abundant
- fishing good throughout the entire season
- trophy fish commonly caught
- panfish / alternate species abundant
- best fishing locations well known
- guides available for unique fishing experiences
- good fishing close to lodge
- variety of structure / cover / depths in lake
- fish receptive to variety of baits & lures
- approved for consumption by MNR
- catch & release widely practised
- selective harvest / shore lunch OK
- fly-out day trips available
- fishing from shore at some locations
- friendly, courteous and willing staff
- work without supervision
- know and address guests by name
- fill special requests & provide small considerations
- prompt, reliable, knowledgeable, concerned with safety
- strive for routine, cleanliness
- work as a team
- provide useful information re: procedures, history, geography
- expect none, but receive gratuities graciously
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